Terms & Conditions

Doing Business is Easy with Carlos furniture.

Carlosfurniture.com is a website owned by Carlos Furniture, (HDI) and its group members offered as a free online service for its wholesale trade customers and general users looking to learn more about Designs, products and information about the company. Free access to information and services is available for customers who create an account. Any use of the website or placement of an estimate or order, constitutes to the acceptance of this terms and conditions set forth which may be amended at any time by HDI. For privacy concerns, please review our Privacy Policy

Customer must have and maintain a VALID seller’s permit, must be a Furniture Retailer with current address, and must sign under penalty certifying you as Furniture Store Selling Furniture. 

We accept Cash, Cashier’s Checks, Wire Transfer, Money Orders, and most major Credit Cards. 

Returned Check & Collection Fees: 
All returned checks are subject to $50.00 returned check fees. In the event collection action becomes necessary, we shall be free to collect all cost and expenses associated the same, including but not limited to attorney’s fees and expenses. 

All shipments FOB our Los Angeles County Warehouse freight prepaid or freight collect. 

All claims for defects, merchandise must be packed in Carlos Furniture Design original boxes, without any writing or marks on the boxes. 

Returns and Exchanges are allowed within seven (7) days from the date of delivery. Claims for defects or missing parts must be made within thirty (30) days of invoice date. RMA number is required for all returns and exchanges. NO EXCEPTION. NO RMA. NO EXCHANGE. NO CREDIT. NO REPAIR. 

Pictures are required to claim merchandise defect. Please email pictures & completed claim form or contact our Customer Service at: 
Claims Dept ………….. pinnacleserviceboard@gmail.com ………. (407) 417-4915)  OPEN 8:00 AM EST -10:00 PM EST

All returned shipments must be freight prepaid with RMA number and the original invoice. We will NOT accept any exchange or return on any used, previously displayed or assembled merchandise. 

Restocking Fee: 
20%* (Good, resalable condition in original package) 
25%* (Good, resalable condition without original package) 
50%* (Damaged but can be repaired) 
‘Upon inspection and approval by our customer service department 

Any claim for merchandise damaged in transit must be made through freight carrier. BEFORE signing freight bill, PLEASE inspect all boxes for damages. (Please make sure carrier signs freight bill for any damages). If you do not inspect your merchandise at time of arrival, and Dealer signs the freight bill, neither Carlos furniture Design nor the trucking company will be liable for any damage claim. 

We DO NOT handle claims from consumers directly. All requests must go through the dealer who sold the merchandise to the consumer. 

No cash, check, wire or credit card refund. Exchange or credit on account only. 

Special Orders: 
Require a 50% Non-Refundable Deposit. Special orders take approximately 8-20 weeks to ship from factory overseas after order is submitted to factory. Production may take less or longer period of time due to construction material availability. 

 Any questions or concerns regarding our terms & conditions, you may contact us at (407) 417-4915.